Pick up and shipping

Can I pick up my order?

You have the option to pick up your order at our warehouse in Oss. During the checkout process, you can select the “Pick Up” option. If you place your order on weekdays before 1:00 PM, your order will be ready for pick-up on the same day from 2:00 PM onward. If we receive your order on weekdays after 1:00 PM, it will be ready for pick-up the next day. You will receive an email notification once the order is ready.

Please note: We can only accept orders placed online. Our staff at the location cannot process new orders on-site.

What are the costs for picking up my order?

We do not charge any handling fees, so you can pick up your order free of charge at our warehouse in Oss.

Where can I pick up my order?

You can pick up your order at the following address:

Sustainable Packaging Webshop BV
Pack-Store pick-up point
Landweerstraat-Zuid 158
5349 AK, Oss
The Netherlands

The pick-up point is open from Monday to Friday between 9:00 AM and 5:00 PM. We are closed on national holidays.

Can I pay upon pick-up?

There is no card payment or cash register system available at the pick-up point, so it is not possible to pay upon pick-up.

How will my order be shipped?

We collaborate with various carriers, and the choice of carrier depends on the destination and the number of boxes per order. 

What is the delivery time for my order?

At Pack-Store, orders are processed every working day at 1:00 PM. If you place your order on a working day before 1:00 PM, it will be shipped the same day. For deliveries within the Netherlands, the delivery time is 1 working day. For example, if you order before 1:00 PM on Monday, you can expect the delivery on Tuesday between 9:00 AM and 5:00 PM. If you order after 1:00 PM, your order will be processed the next working day, and the delivery can be expected on Wednesday between 9:00 AM and 5:00 PM.

For deliveries outside the Netherlands, a longer delivery time applies. The exact delivery time may vary depending on the accessibility of the specific region. In some more remote areas, delivery may not occur daily.

Delivery area Delivery time *
Netherlands  1 working day
Austria 1 à 3 working days
Belgium 1 à 2 working days
France 1 à 3 working days
Germany 1 à 2 working days
Luxembourg 1 à 2 working days
Switzerland 1 à 3 working days (subject to customs)
United Kingdom 2 à 4 working days (subject to customs)
Other countries On request

* Our carriers make every effort to deliver your order on time. However, unexpected circumstances can sometimes lead to delays and a postponed delivery of your order.

How can I track my order?

Once your order is handed over to the carrier, you will receive an email with a track & trace link, allowing you to monitor the progress of your delivery.

What are the shipping costs at Pack-Store?

At Pack-Store, you pay per box for the shipment of your order. The shipping costs will be visible during the checkout process: our system automatically calculates the shipping costs based on the shipping address.

On this page, we’ve compiled a clear overview of all shipping costs for your convenience.

Why are the shipping costs for my order so high?

At Pack-Store, orders are placed per box. When you order small packages (containers and lids packaged in sets of 8 – 25), we can pack multiple of these packages in one large box. However, for all other products, the dimensions of the box are too large to fit together with other boxes in one large shipping box. Therefore, we have to create a shipping label for each box separately, incurring shipping costs per box to the carrier.

When is an order eligible for free shipping?

For orders within the Netherlands and Belgium, a minimum order value applies for free shipping. Once your order reaches this value, we offer FREE SHIPPING. For the Netherlands the minimum order value is €495 excluding VAT, and for Belgium €695 excluding VAT.

If you are just below the minimum order value during checkout, it is often cheaper to add an extra box to your order.

We do not offer free shipping outside the Netherlands and Belgium.

How can I save on shipping costs?

As mentioned earlier, we use minimum order values for free shipping in the Netherlands and Belgium. This means that you are eligible for free shipping once your order reaches a certain value. If you are just below this minimum order value, we recommend that you increase your order so that you can take advantage of free shipping. For regular customers, it may also be more cost-effective to place larger orders, for example quarterly, rather than monthly.

Orders of 10 boxes or more are delivered by a carrier on a (disposable) pallet. Depending on the box size, we can stack 16 to 28 boxes per pallet. If you are located outside the Netherlands or Belgium, it may be cheaper to place a slightly larger order, as no additional shipping costs will be charged for the extra boxes on the pallet.

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