Payment

What payment methods can I use?

In our webshop, you can choose from the following payment methods:

  • Apple Pay
  • Bancontact*
  • Bank transfer
  • Belfius*
  • Credit card (American Express, Maestro, Mastercard, VISA)
  • iDeal
  • KBC*
  • Klarna
  • PayPal
  • Riverty
  • Sofort*
  • Trustly

Please note that some of these payment methods are only available in specific countries. If a payment method is not available in the country where you are located, it will not be visible during checkout.

During checkout, you can easily select the desired payment method. Once you click “Place Order,” you will be redirected to the secure payment platform of Multisafepay. Here, your payment will be processed securely. You can shop with confidence and convenience with us.

Can I pay upon pickup?

There is no ATM or cash register at the pickup point, making it not possible to pay upon pickup.

How does payment via Bank Transfer work?

With this payment method, you or your colleague can pay for the order via bank transfer. After placing your order, you will receive an email from Multisafepay with a payment link to complete the payment. Once we receive the payment, we will start processing your order. It’s important to know that this bank transfer goes through a third-party account at Multisafepay, meaning you should consider an additional delivery time of approximately 2-3 business days.

Can I pay the invoice without a payment link?

If you choose not to pay via the link but want to transfer the amount manually to our bank account, please follow the details below:

IBAN: NL25 RABO 0353 3130 84
BIC: RABONL2U
Payable to: Sustainable Packaging Webshop BV
Reference: Please enter your order number here

Once we process the payment, the order will be shipped.

Can I pay on account?

It is not possible for new customers at Pack-Store to pay on account. If you want to defer payment, we recommend considering one of the following available payment methods:

  • Credit card
  • Klarna
  • Riverty

If you are a regular business customer of Pack-Store and have placed a minimum of 5 orders, we can discuss the possibility of paying on account. Please note that we will first check your creditworthiness before considering this request. We reserve the right to reject the request for payment on account at any time and without giving reasons.

I am unable to pay via Riverty (formerly AfterPay)

Paying with Riverty is available for both individuals and businesses. If you choose the Riverty payment method, the claim will be taken over by Riverty, and we no longer have insight into the further process. It’s important to know that if Riverty rejects your request, we do not have access to the reason for this decision. In that case, we recommend considering an alternative payment method. It’s good to know that Riverty has very strict criteria for business payment requests. They only process orders up to €1,000 including VAT. Additionally, the billing address must match the shipping address to use Riverty.

I have paid, but I still receive a payment reminder from Riverty

If you selected the “Riverty” payment method during checkout, the payment can only be completed through the payment link you receive via email from Riverty (or through the Riverty app). If you manually perform the payment via bank transfer to our account, it will be processed automatically without Riverty being informed. As a result, Riverty thinks the invoice has not been paid, and you continue to receive reminders. If this happens to you, please contact our customer service at [email protected]. We need your order number and a copy of the payment proof so that we can request Riverty to stop the payment request.  

How safe is it to pay at Pack-Store?

You can securely pay at Pack-Store. We use an SSL certificate (SSL = Secure Sockets Layer). A secure layer is built between our server and your internet browser, meaning your data is encrypted and therefore secure. All payments at Pack-Store are processed by Multisafepay, a certified online payment platform approved by De Nederlandsche Bank (DNB). For more information, you can refer to this link. Your financial information is in good hands when you shop with us.

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