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Can I order from Pack-Store starting from 1 box per product?

Yes, at Pack-Store, it is possible to order from 1 box per product.

How many pieces/sets are there in a box?

The number of pieces per box varies depending on the type of product. You can find the content per box on the product page of the item you have chosen. The quantity per box is stated under the product title, the ‘choose option’-section and on the “Additional Information” tab.

What is a set?

A SET consists of both a container and a lid. When we refer to a set in the online shop, it means that you will receive both containers and lids in one package. It is also possible to order only containers or only lids. In that case, we refer to them as PIECES.

Can I only order per box at Pack-Store?

Yes, at Pack-Store, you always order per box, regardless of the number of pieces you need.

What if I need more pieces than fit in one box?

For example, if a product is packaged per box with 400 sets, and you need 800 sets, then you would order 2 boxes (2 x 400 = 800). In this case, it is not possible to order, for example, 900 sets.

Are there multiple options available per product?

For some products, we offer multiple options. These options may vary in packaging unit, color, with or without handles, or the material. All available options can be found on the product page of the relevant item.

I have not received an invoice for my order

Once you have completed your order, you will receive an order confirmation via email, including a PDF invoice. If you have not received the email, we recommend checking your spam folder.

It is also possible to download the PDF invoice through your Pack-Store account. If you do not have an account with Pack-Store, you can request a copy of the invoice by sending an email to [email protected].

Why are the prices excluding VAT?

All products and shipping costs in our online shop are subject to the general VAT rate (in The Netherlands the VAT rate is 21%). Since we mainly sell to businesses, and businesses can reclaim VAT, we list prices in the online shop excluding VAT. During checkout, the amount including VAT will be automatically displayed.

Do I have to pay VAT if I have a VAT number?

For all orders delivered in the Netherlands, we charge 21% VAT. If your company is located in the Netherlands, you can reclaim the paid VAT through the tax authorities.

I have a foreign VAT number. How does it work?

If you have a foreign VAT number, you can enter it during the checkout process. With a valid foreign VAT number, no VAT will be charged. Note: this applies only if the delivery is also outside the Netherlands. If we deliver in the Netherlands, we must include VAT on the invoice, even if your company is located abroad.

I can’t find the product I’m looking for

We do our best to keep our online shop as user-friendly as possible. Through the search bar and filters, we help you find the right product. If you still have trouble finding the product you are looking for, do not hesitate to contact our customer service. We are happy to assist!

The product I want to order is out of stock

We strive to always have all our products in stock. Nevertheless, there may be unforeseen circumstances causing a product to be temporarily unavailable. If this happens, feel free to contact our customer service. Together with you, we can check the availability of the product and discuss alternative options.

Do I get a discount if I order multiple boxes?

Certainly! We offer discounts based on the quantity of products you order. The discount percentages we apply are as follows:

  • From 10 boxes per item: 3% discount
  • From 1 pallet per item: 5% discount
  • From 2 pallets per item: 8% discount
  • From 3 pallets per item: 10% discount
  • From 4 pallets per item: 12% discount

Additionally, we offer free shipping for orders that meet our minimum order amount:

  • Netherlands: free shipping for orders over €495 (excluding VAT)
  • Belgium & Luxembourg: free shipping for orders over €695 (excluding VAT)

Unfortunately, free shipping is not available for deliveries outside the Netherlands and Belgium

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