Cancel or change orders

How can I cancel my order with Pack-Store for free

You can cancel your order with Pack-Store for free if it has not been shipped yet. To cancel your order free of charge, you can contact our customer service by phone. We will process the cancellation immediately. The payment will be refunded via the payment method you used to place the order.

When can I no longer cancel my order for free?

If your order has already been processed and shipped by us, it is no longer possible to cancel it free of charge. In that case, you must accept the order and return it at your own expense. Once we have received the returned order in good condition, we will refund the full purchase amount via the payment method you used to place the order. Please note that we will reimburse the shipping costs for sending your order, but the costs of returning the order are your responsibility.

How can I modify my order?

As long as your order has not been shipped by Pack-Store, it is possible to modify the order free of charge. You can only communicate changes by email at [email protected]. Make sure to clearly state the order number and the desired changes in the email. Once we have processed the changes, you will receive a confirmation by email.

If the modification results in a lower order amount, we will refund the difference via the payment method you used to place the order. If the modified order has a higher order amount, you will receive a payment link to pay the difference. Please note that the modified order will only be processed after the remaining amount is received.

When can I no longer modify my order?

If your order has already been processed and shipped by us, it is no longer possible to modify it free of charge. In that case, you can return the order at your own expense upon receipt and then place a new order.

Once we have received the returned shipment in good condition, we will refund the full purchase amount via the payment method you used to place the order. Please note that we will reimburse the shipping costs for sending your order, but the costs of returning the order are your responsibility.

0
    0
    Shopping cart
    Your cart is emptyReturn to Shop